Shopping with MCS

Skin sensitivity · 7 days

Before first use, test a little on the skin behind your ear. If your skin reacts (for example, redness or itching) within 7 days of receiving your order, you can return it for a refund.

No result · 28 days

Use the Pigmentation Cream or Spot-Defense Sunscreen as directed for 28 days, and send a photo to our beauty consultant every week. If you see no change after 28 days, you can return it for a refund.

Damaged item

Tell us within 7 days of receiving your parcel, with a photo of the item and the box. We will send a replacement or refund you.

How to ask for a refund

• WhatsApp +60 11-1655 2826 with your order number.
• Send the product back to us. We'll tell you where to send it.
• Refunds are paid within 7–14 working days after approval.

Return shipping

Return shipping is paid by the customer.

What we collect

• Contact details: name, address, phone number and email.
• Order and payment details (payments are handled securely by Shopify and our payment partners).
• How you use our website, such as pages viewed and items added to your bag.

Why we use it

• To process and deliver your orders, handle returns, and answer your questions.
• To send you offers and news, only if you agreed. You can unsubscribe any time.
• To keep the store safe and prevent fraud.

Who we share it with

Shopify and service partners who help us run the store (payments, delivery, customer support), and marketing partners for ads you may see. See the full policy in Shopify for details.

Your rights

You can ask to see, correct or delete the personal information we hold about you.

Contact

Email mcsskincare2025@gmail.com or WhatsApp +60 11-1655 2826.
Company address: CTG4U Wellness Sdn Bhd, Level 1, Tamarins House, 46, Pengkalan Weld, 10300 George Town, Penang.